TruckerCloud's Privacy Policy

1. Our Commitment to Privacy

At TruckerCloud ("we," "us," or "our"), we prioritize the protection of your personal and business-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, applications, and other services (collectively referred to as the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our Services.

2. Types of Data We Collect

We collect a variety of data to provide and improve our Services. The specific types of data we collect depend on your interactions with us, the Services you use, and your business requirements.

2.1 Data You Provide to Us

• Identifiers: Information such as your full name, email address, postal address, phone number, user ID, and password.
• Commercial Information: Payment details, transaction information, and other financial data required to process payments and manage accounts.
• Business Information: Information related to your business, such as Department of Transportation (DOT) numbers, vehicle identification numbers (VINs), driver's license details, and insurance policy information.

2.2 Data We Automatically Collect

• Device Information: IP addresses, browser type, operating system, and device identifiers.
• Usage Data: Access times, pages viewed, links clicked, and browsing activities while using the Services.
• Geolocation Data: Location-based data from your device, derived from GPS, Wi-Fi, or other network-based positioning technologies.

2.3 Data from Third-Party Sources

• Data from Providers: Information from your Electronic Logging Devices (ELD) or camera systems, such as authentication data, location data, vehicle data, driver data, hours of service data, safety events, photographic or video images, and other data provided by Data Providers.
• Partner Information: Information shared by our partners to support Services, such as insurance or compliance-related data.

3. How We Use Your Data

• Account Management: To verify your identity, manage your account, and facilitate the delivery of Services.
• Service Delivery: To provide, maintain, and improve our Services, including analyzing data, processing transactions, and delivering personalized content.
• Data Analysis: To aggregate and analyze collected data for reporting, product improvement, and compliance purposes.
• Driving Trend Analysis: We use driving data to analyze trends such as how often drivers engage in distracted driving, which cities or states have the highest instances of speeding, or how trip lengths and distances vary during holidays. This data is anonymized and aggregated so it cannot be reasonably re-associated with you.
• Marketing and Communications: To send promotional materials or service-related updates (you may opt-out of marketing communications).
• Legal Compliance: To fulfill legal obligations, prevent fraud, and ensure compliance with applicable laws and regulations.

4. Data Sharing and Disclosure

We may share your data with third parties under the following circumstances:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as payment processors, data analytics providers, and hosting services.

4.2 Data Access for Business Use

As outlined in our agreements with carriers, we may access, aggregate, and share data from ELDs, cameras, and other sources with Data Recipients (e.g., insurers and service providers) to help arrange and administer insurance coverage, or for other related purposes.

4.3 Aggregated and Anonymous Data Sharing

We may share aggregated and anonymized usage data in the normal course of operating our business. In these instances, the shared data will not contain any of your personally identifiable information.

4.4 Legal Requirements

We may disclose your information when required by law or in response to legal proceedings, such as court orders or government requests.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity as part of the business transaction.

5. Security of Your Information

We implement a variety of security measures to protect your personal and business-related information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the applicable retention period expires, your personal data will be securely deleted.

7. Location and Positioning Data

We use various technologies, including GPS, Wi-Fi, and other network-based systems, to collect and process location-based data from devices accessing our Services. We do not use location data to personally identify users without their explicit consent.

8. De-Identified Data

We take steps to de-identify your personal data so that it cannot be reasonably re-associated with you. This de-identified data may be used to analyze trends or improve our services.

9. Your Privacy Rights

9.1 Access and Correction

You have the right to access and request corrections to the data we hold about you. You can update your personal information by contacting us at support@truckercloud.com.

9.2 Withdrawing Consent

You may withdraw your consent for the collection, use, or disclosure of your data at any time, although this may impact your ability to use our Services.

10. Your Rights as a Resident of California, Colorado, Connecticut, Virginia, and Utah

If you are a resident of these states, additional privacy rights and provisions apply to you, including the right to access, correct, delete, or restrict the processing of your personal data. TruckerCloud does not sell your personal data.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your use of our Services. You can manage your cookie preferences through your browser settings.

12. International Data Transfers

TruckerCloud may process and store your data outside of your country of residence, where data protection laws may differ.

13. Do Not Track

Our Services do not currently respond to Do-Not-Track (DNT) browser signals.

14. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you by posting a notice on our website or contacting you directly.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

TruckerCloud
Email: support@truckercloud.com
Address: 3490 Piedmont Rd NE Suite 1350, Atlanta, GA 30305, USA